Swim Lane Business Process Mapping
Overview
Swim lane
mapping provides an innovative approach to process redesign, allowing a clear
understanding of the interaction between care providers, and between care
providers and clients. The process brings together stakeholders, in an
energizing and affirming process, building on the expertise of the entire team.
Integrating process with the information and people involved, Swim Lane mapping
allows visualization of the entire patient experience, and enables
identification of redundancies, bottlenecks, unnecessary handoffs, and
opportunities to ensure a more client focused approach to service delivery. They provide a simple means of integrating process with the information and
people involved, identifying who does what and when, with what resources, and
can be used to determine the critical metrics of a process, e.g. wait times.
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